Dynamics 365 Customer Service supports all facets of service requests, from registration and case handling
to tracking the service contract for each customer.
Cases are automatically created via dynamic rules and assigned to queues.
By doing so, you can guarantee that you will achieve your goals in terms of responsiveness, efficiency and satisfaction.
Based on the requirements of each customer, you create parameters in the system. Each request is processed within these parameters. This makes it easy for you to achieve your service goals. Dynamics 365 Customer Service contains standard reports to monitor your SLAs very clearly.
Store the information about the most important interventions in the knowledge database in Dynamics 365 Customer Service. This allows you to help customers faster and consistently. Your product department can also use this information to improve your designs.
Do you want to stay informed of all CRM tips and trends and news about Microsoft Dynamics 365 & Power Platform? Register now and receive all useful information in your mailbox every month. Stay tuned!