Net IT's Service Desk @ your service

Service desk

Click here for remote support

Download and open the file, then the Service Desk agent can take control over your screen in order to solve your problem.

Our Service Desk is available from 8h30 to 17h00.

You can reach the Service Desk by phone or via e-mail:

SUPPORT

After the launch of your Dynamics 365 / CRM application you need professional support. It's important that you can report questions or problems quickly and that your employees can always work optimally. The Net IT Service Desk is ready to help you with all your questions about your Dynamics 365 / CRM solution. You can reach them by telephone, e-mail or via remote support during office hours. Our Service Desk employee investigates your question or problem and offers remote support by taking over your screen. If necessary, we pay you a visit on-site.

HOW DO WE WORK?

We keep track of every request (in Microsoft Dynamics 365). You can always count on correct and consistent handling of your request. The Service Desk is aware of all current customer projects and can, if necessary, call on the expertise of the entire Net IT team. The Service Desk works in close collaboration with the technical team and the quality unit so that they can answer your questions. The Service Desk regularly informs the quality management team about the cases. In this way we continuously strive for improvement.

DYNAMICS 365 UPDATE MANAGEMENT

Microsoft launches a new release of Dynamics 365 every 6 months. This way you are always up to date with the latest version. But this advantage also has a drawback. A technical upgrade may cause some functions to break and, in the worst case, temporarily prevent your people from working us usual. Prevention is always better than the cure. That is why Net IT offers you a Dynamics 365 Update Management contract. Net IT monitors updates of Dynamics 365 for you and delivers a report of the impact of each update. In this report, we also list any adjustments that are necessary for the upgrade of your business application to continue to run smoothly.

MAINTENANCE AND MONITORING

We also offer a "health check" for your IT solutions. To ensure the functioning of your software solution, we provide monitoring of the system and we secure your data through backup procedures. This is how we keep your IT solutions healthy.

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