On June 10, 2019, Microsoft published the release plan for the next update of Dynamics 365 and the Power Platform. Every 6 months, Microsoft launches a big update and announces all the new and improved features via the release plan. The next important update starts in October 2019 and is named the “2019 Release Wave 2” or as we also call it, the October ’19 Update.
Make sure to put the next dates in your calendar:
• August 2, 2019: administrators get access to the new version for testing and evaluation purposed in a sandbox environment.
• Starting from October 2019, the new update will be generally deployed.
The new features are developed on the Unified Interface and will only be available with you use the Unified Interface. For this reason, it’s advisable to switch to the more userfriendly Unified Interface.
The complete release plan announces hundreds of new features for Microsoft Dynamics 365 and the Power platform.
At Net IT we’re focused on what’s new in Dynamics 365 Customer Engagement (Sales + Marketing + Service + Field Service + Project Service Automation). It would take us too far to mention all novelties, that’s why we made a selection of new features that caught our eye.
>> Download the entire release plan for Dynamics 365 Customer Engagement (pdf, 350 pagina’s) via https://go.microsoft.com/fwlink/p/?linkid=2094533
The marketing automation-solution in Dynamics 365 makes a bold move forward with a new and improved feature set.
In the October ’19 release, productivity of the customer service agent is one of the main focus points. Several improvement must ensure that agents are able to work more efficiently.
In order to deliver “Omnichannel Engagement“, Microsoft is creating new possibilities to facilitate seamless customer service via different communication channels (phone, e-mail, chat).
Microsoft also applies artificiële intelligentie for Customer Service, for example to facilitate the process of deploying a powerful chatbot to support customer service. In the 2019 release wave 2, there’ll be general availability of the “Virtual Agent“ (momentarily in Preview).
“Service insights” is another application of AI, offering improved insights to management to take better business decisions.
Microsoft’s entire suite for the management of on-site field services is being expanded for a more pro-active approach, a.o. to support new business models such as “outcome-based service” and “anything-as-a-service”.
With Dynamics 365 Guides, technicians can be trained and guided more efficiently using mixed reality. This means that technicians can become operational more quickly. Also new features are coming up in the domain of resource planning and Azure IoT.
“Microsoft Project“, the solution for projectplanning and resource scheduling is moving to the Common Data Service platform.
On a technical level, this means an important step forward for the integration of Microsoft Project and the Dynamics 365 app for Project Service Automation”. The possibilities for planning projects and tasks from Microsoft Project will become integrated with the PSA-app as one work environment.
Regarding the Microsoft Power Platform (Power BI + PowerApps + Flow), the AI-Builder had been announced earlier. This new feature is integrated in PowerApps and Microsoft Flow and serves as the low code / no code tool to build AI-apps without technical complexity.
Power BI’s user interface gets a face-lift and becomes more aligned with the other Microsoft Office-applications. Also a new set of features and improvements for reporting and querying is coming up.
PowerApps Portals will enable businesses to build low-code responsive websites on which users are able to manage D365-data.
As mentioned, Microsoft Flow becomes the central engine for workflow automation. This means it’s much more interesting to start using Microsoft Flow in stead of the classing workflow-processes in Microsoft Dynamics 365.
>> The new features of the Power Platform are listed in a separate release plan (PDF) that you can download via this link: https://go.microsoft.com/fwlink/?linkid=2094633
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